Why Sweden?

• Sweden is the largest market in Scandinavia
• Good availability of skilled labor with excellent language and IT skills
• Best recruitment base for Scandinavian native-speakers
• Competitive business costs
• Strategic location in Northern Europe
• Advanced IT and telecommunications infrastructure
• Gateway to the EU
  

Sweden is seen as a very developed, high-end market for contact centers covering the Scandinavian region. In 2008, the contact center industry employed 100,000 full-time equivalents. The number of outsourced full-time equivalents is 35,000. Seventy-five percent of all contact centers in Sweden provide services in several Scandinavian languages.

Most international businesses are drawn to Sweden by language skills, low employee turnover, high computer literacy, technically advanced infrastructure and competitive business costs. From Sweden call centers can be run with high levels of quality and service.